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Carte waiter performance training

THE FACTS

Training method POWER TRAINING
Duration of training 2 COACHING DAYS

THEMES

In the performance training of a Carte waiter, we familiarize ourselves with the serving and service skills required in a Carte restaurant and how different service situations are handled according to the service model. The restaurant's service path serves as the framework, and its different phases are practiced with different types of service exercises. Performance coaching is 100% practice and is implemented in accordance with the company's service path. 

  • Covering the restaurant hall
  • Table reservations, station allocation and roles
  • Service path and service situations
  • Serving process and sales stages
  • Complaints and challenging service situations
  • Customer encounter and hospitality
  • Techniques and methods of serving food and drinks
  • Product knowledge of food and beverage products
  • Cashiering

WHY POWER TRAINING?

- Seasonal changes and changing needs cause regular resource shortages.

- Through performance coaching, the new job role can be taken over effectively, and at the beginning of the employment relationship, the skills and performance of newcomers are significantly improved.

- Performance coaching is not only intended for newcomers, but they can be used to train an existing employee to become a multi-talent or a supervisor.

- From the company's point of view, it is always easier to take on a person with whom the tasks and skills required for the job role have been reviewed.

- The company's induction effort is reduced when the employee's self-confidence and basic competence related to their own work role is at a sufficient level right from the first shift.

HOW I GOT THIS TRAINING

This training is ordered after contacting us. In this way, we ensure that the training is structured to meet expectations and needs. So you don't pay anything in the first step, but we will map out the situation with you.

PROCESS OF EFFECTIVE TRAINING

Effective coaching is concrete and effective coaching for a work role and is carried out on a daily basis. Our training is phased as follows:

1. Before coaching

Power coaching is completed by tailoring it to match the customer's service model and goals under the coach's guidance.

2. Training day(s)

The performance coaching organized as local coaching is 100% practice and is carried out on premises supported by concrete service exercises.

3. After coaching

Competence established through intensive training is verified and reported to the employer

The trainer gives personal feedback to the supervisors about the trainees, which facilitates their possible further training.

POWER TRAINING

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